Captain

Dubai, United Arab Emirates Full-time

Maximize GMV while delivering great Customer Experience. Manage owner engagement and relations.

 

1.Drive Business

  • As an AGM from OYO, ownership of 5-7 smart properties (where complete inventory is controlled by OYO)
  • Ensure revenue maximization by converting walk ins.
  • Direct Walk In conversion
  • Relationship with nearby hotels for Spillover
  • Train property manager to convert walk-in booking

 

  1. Operations
  • Audit properties to check for revenue inclusion of both OYO and hotel bookings.
  • Inspect properties on a daily basis for proper functioning and adherence to standards
  • Ensure a great customer experience and minimize customer escalations.
  • Check inventory of water bottle stocks and place order for replenishment.
  • Ensure only the right set of hotels are on-boarded.
  • Inputs to Pricing team about local events
  • Fraud Prevention (Prevent GMV Leakage)

 

 

  1. People Management
  • Train hotel staff to improve and own CX
  • Manage relations with owners to ensure transformation changes needed on operational basis
  • Customer Retention and Relationship building
  • Conducting Customer Delight Activities

 

Skills Required

  • Strong willingness to work on the ground with customers and hotel managers
  • High on ownership and go getter attitude
  • Strong communication and negotiation skills
  • Problem solving ability; data driven and ability to work on MS Excel and Power point
  • Well versed with mobile app based products

Salary Range

Monthly Salary - 4000 - 6000 AED

Apply for this opening at http://oyorooms.recruiterbox.com/jobs/fk016c9?apply=true