Technical Writer - Information Technology

Gurugram, Haryana, India Full-time

Key Responsibilities:

  • An associate degree in English, Instructional designing, Technical Writing, Journalism, or Engineering with a background in computer science.
  • Work with technical team (architects, leads, developers) to obtain in-depth understanding of the product and the documentation requirements to determine the Needs of End Users of Technical Documentation.
  • Create in-depth documentation explaining different business logic, integration with various components and coding library.
  • Write easy to understand user manuals, installation guides, infrastructure guide, online help and developer guides for our complex products.
  • Must be able to explain complex business logic in technical documentation.
  • Must be very proficient in creating Data flow diagrams, flowcharts, use-case diagrams, ER diagrams, and various other architectural diagrams, infra details diagrams.
  • Use Photographs, Drawings, Diagrams, Animation, And Charts That Increase Users Understanding.
  • Select Appropriate Medium for Message or Audience, Such as Manuals or Online Videos.
  • Standardize Content Across Platforms and Media.
  • Coordinates internal, cross-functional technical reviews and updates documentation as appropriate.
  • Familiarity with JIRA, Confluence, and other similar tools will be an added advantage.


Key Skills:

  • Minimum 4 to 5 years of experience as technical writer with excellent technical writing skills especially in core IT or IT Products related field.
  • Must be very good with written and verbal English.
  • Must have strong software learning and documentation skills and complete assigned projects with ownership.
  • Must have good knowledge of technical writing tools
  • Good interpersonal skills and team player.
  • Skilled in self-management, balancing competing priorities, and working against deadlines.
  • You are required to be of “Can Do” attitude person.
  • Stay up-to-date on technological and product changes.
  • Having experience documenting SOPs, Policies, RFPs, RFQs, for IT projects is preferred.
  • Familiarity with JIRA, Confluence, and other similar tools will be an added advantage.



Cultural Traits common to all OYO Leaders:

  • Dealing with Ambuguity and Adaptabiliy – we are a large, but fast-growing company today with not enough existing process or rules of engagements; and environment changes rapidly due to new businesses, geographies and strategic partnerships etc. You need to be able to create orgnisation out of chaos, operate in an environment with minimal strucutre and adapt to change quickly while maintaining high velocity
  • Ownership – anything between you and your job is also your job
  • Bias for Action – speed matters a lot, so does quality. Ideal leader will be pragmatic, action-oriented and know the right balance between competing priorities
  • Hunger to change the world – you need to be ambitious and willing to do more. If you believe you have already achieved your best and primarily looking to impart that vast knowledge, we aren’t the right place for you