VP of I&E (Infrastructure and Experience)

London Full-time

VP of I&E (Infrastructure and Experience)

OYO needs you if you want to:

  • Manage a large team of Experience Managers, who work on the ground to ensure OYO standards are met and deliver Partner and Guest satisfaction
  • Ensure OYO standards are quickly established in OYO properties and maintained thereafter
  • Establish scalable solutions for systemic Partner and Guest issues
  • Establish scalable solutions for reactive handling of adhoc Partner and Guest issues
  • Manage a Central team, who work to enable the ground team through recruitment, training, performance management, tools and processes, and data processing and communication
  • Use data effectively to communicate progress/roadblocks, make decisions and drive results
  • Take ownership of the application of OYO standards, and Partner and Guest satisfaction
  • Form part of the U.K. leadership team, collaborating to define and execute the overall strategy

OYO need you because you have:

  •  A proven track record of delivering customer satisfaction and success
  • A proven track record of applying company standards to a fragmented supply base/product
  • A proven track record of using data, technology and talent to drive nationwide results
  • A proven track record of building and leading a large nationwide team
  •  Extensive experience of high growth business, alongside a track record of precise and value-added execution and delivery
  • Extensive experience of being part of senior management, and contributing to the overall strategy and progress of the larger business


Who are we?

OYO is the world’s 3rd largest and fastest-growing chain of fully operated, franchised and leased hotels. OYO’s mission is to upgrade all forms of real estate and thereby provide quality living spaces to travellers around the world.  In a short space of time, OYO has grown into more than 800 cities in 80 countries, including the U.S, Europe, U.K, India, Malaysia, Middle East, Indonesia, Philippines, and Japan. Here in the UK, we’ve been relentlessly expanding since October 2018 and we have expanded rapidly - you may have spotted one of our hotels on your highstreet - they are popping up everywhere. The OYO brand is growing at an accelerated level and we need people like you support our lightning growth!


If you are looking to work for a high-growth, disruptive and technology-led business that is looking to transform the hospitality industry then OYO is the business for you. You need to be a self- starter, who is ambitious, commercial, and collaborative – someone who constantly strives for improvement, and always looks for growth.


We look forward to you joining our family of OYOpreneurs!


Working @ OYO UK

We feel we have created a fantastic work environment across the UK, but we appreciate it’s not fair to have all work and no play, so we have created an amazing benefits package and we want to shout about it. 

  • 28 days of annual paid time off (including 3 days to be used over Christmas) + Bank Holidays + 1 extra day off during Birthday month
  • Pension Scheme 
  • Employee Referral Bonus
  • Medical, Dental & Life Insurance
  • 50% off Gym Membership - capped
  • Season Ticket Loan through Commuter Club

Social rewards: free breakfast, sports pitches, beauty & wellbeing services, Summer & Christmas party, team events.


We are an equal opportunity employer and all applicants will receive consideration for employment without regard to any characteristic protected by law.