Duty Manager (Hotelier) - Klang Valley

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full-time

Work location: Klang Valley, Malaysia.

WORK FOR A COMPANY AS UNIQUE AS YOU ARE

We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time. OYO “An asset Light business model”, founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 500 cities with 18000+ hotels, more than 450,000 rooms in our inventory. OYO partners with hotels and properties creating quality living spaces for travellers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travellers – building brand loyalty.  

PILLARS OF OYO

  • Standardized Experience: Consistent experience across all hotel in the OYO network
  • Affordability: Rooms offered at prices that no other player in the affordable segment offers
  • Technology Driven: has built and gained the reputation of “A tech company”, “An aggregator”. Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $1.5 Billion (#Global Unicorn) in venture financing and is backed by several globally renowned investors like Soft Bank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, China Lodging Group and Grab.

At OYO Home, our vision is to create the most reliable and trusted property management company in the world which can acquire and manage homes at large scale that come in all shapes, sizes and geography and provide the best hospitality experience to our customers - both property owners and guests. If you're excited, passionate and ready to roll up your sleeves to build / be a part of world class function, this team is the place to be.

WHAT WOULD YOU DO?

  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Operates the front office computer system in order to assist front office attendants.
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
  • Assists reception, business centre, cashier, concierge and bell captain during they are busy.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
  • Authorises charges to be made for late departures and/or compliments on them.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager (HO).
  • To discuss all matters that needed to follow up with the next shift Reception Manager.
  • Approves the working schedule for the front office attendants and submits them to front office manager (HO).
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

WHO SHOULD JOIN US?

  • Minimum 5-10 years of high-quality experience in Hospitality Industry
  • Proven work experience as a Front desk manager or Reception manager
  • Candidate must possess at least Certificate/Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • Proven experience as front desk representative, agent or relevant position
  • Knowledge of office management and basic bookkeeping
  • Good proficient in English (oral and written)
  • Good knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

FOLLOW US:

  • facebook.com/oyo.malaysia
  • twitter.com/oyomalaysia
  • instagram.com/oyo.malaysia
  • linkedin.com/company/oyomalaysia

DOWNLOAD #OYO App today:

Please apply with CV. Only shortlisted candidates will be contacted.