VN-Operation Manager-Hanoi

Hanoi, Vietnam Full-time

LOCATION: Hanoi, Ho Chi Minh city, Da Nang, Nha Trang, Vung Tau, and Phu Quoc

JOB RESPONSIBILITIES
● Ensure the satisfaction of hotel owners in terms of OYO’s operational supports
● Primary responsibility is to drive better guest experience and ensure adherence of OYO
processes
● Inspect properties to ensure adherence to OYO standards
● Take measures to prevent revenue leakage for OYO
● Handle guest escalations and ensure a delightful experience for OYO guests
● Train hotel staff on best practices for guest interactions as well as using OYO systems
● Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is
hampered
● Provide inputs to central team on the appropriate pricing of the property


SKILLS REQUIRED
● At least 4 years of high quality experience in operations
● Strong communication in both Vietnamese and English
● High degree of ownership and availability

● Proactive and customer service mindset
● Eager to self-challenge in a startup working environment

BENEFITS:
● Attractive salary
● 13th salary month
● Insurance, Extra Healthcare
● Annual leave days: 14
● Holidays: Christmas and New Year Eve
● Allowances (transportation, phone as reimbursements)