Operations Manager - Sarawak

Malaysia | Operations | Full-time


Work location: Miri, Bintulu, Sibu, Kuching


We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time. OYO “An asset Light business model”, founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 500 cities with 18000+ hotels, more than 450,000 rooms in our inventory. OYO partners with hotels and properties creating quality living spaces for travellers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travellers – building brand loyalty.  


  • Standardized Experience: Consistent experience across all hotel in the OYO network
  • Affordability: Rooms offered at prices that no other player in the affordable segment offers
  • Technology Driven: has built and gained the reputation of “A tech company”, “An aggregator”. Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $1.5 Billion (#Global Unicorn) in venture financing and is backed by several globally renowned investors like Soft Bank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, China Lodging Group and Grab.


  • Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes
  • Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy
  • Rigorous monitoring and performance management of the operations and transformation teams
  • Running projects in the hub to deliver superior customer experience
  • Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time
  • Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence
  • Driving initiatives to increase the overall SRNs in the hub
  • Take and drive decisions across offline demand, Supply, CX with the right balance
  • Should have excellent communication and leadership skills to work in a dynamic environment.
  • Driving KAMs to manage owner relationship remotely


  • 2+ Years of experience running operations or supply chain
  • First principle problem solving, analytical skills, data-driven focused decision making
  • Stakeholder management with business development, transformation, design and internal operations teams
  • Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment
  • Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
  • Experience in early-stage start-up environments preferred
  • Local geographical area knowledge and able to converse in local is highly preferred

Qualification: Preferred Graduate/ Diploma 


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Please apply with CV. Only shortlisted candidates will be contacted.