Head of Operations - Dusseldorf

Düsseldorf, North Rhine-Westphalia, Germany Full-time

Guten tag! We are OYO.  Nice meeting you!

We are OYO, the fastest-growing hospitality chain globally and our mission is very simple: creating quality living spaces to help people find an affordable place to stay everywhere they go. OYO is standardizing the experience both for guests and hotels by introducing technology to the currently broken affordable hotel industry.

Originally founded in India in 2013, we are already Asia’s largest and 3rd largest hotel chain worldwide and on track to become the world’s biggest hotel brand by 2023. By partnering with asset and home-owners we are providing travelers 23k+ exclusive OYO hotels across 800+ cities in 80+ countries at an affordable price.


At present we are valued over $10 Billion, backed by some of the world’s best investors such as SoftBank, Sequoia Capital, and Lightspeed Venture Partners and have been recognized as #1 LinkedIn Top Startups in Asia.

OYO  is now looking to expand its business into Europe, next in Germany. It is a lifetime opportunity to join a truly global trend and be part of the zero-to-one early team that is building the biggest hospitality chain in Europe. We push ourselves to innovation edge and optimize for your growth and learning. We prefer speed and hustle as it is always Day 0 here. We build a meritocratic culture where best ideas win and diversity is an essential part of the setup. Competitive compensation and the fun-loving environment is waiting for you if you have that fire in the belly.

The Position:

Head Operations role will require you to monitor, analyze and improve the efficiency of business. You will be managing quality, timelines and stakeholders while initiating new processes to improve the customer experience.

Responsibilities:  

  • Leading the Operational efficiency of the business and continuously exploring ways to improve the processes
  • Taking ownership and driving metrics of customer experience – percentage delight, percentage unhappy
  • Running projects to deliver a superior consumer experience
  • Rigorous monitoring and performance management of the operations teams
  • Guiding the operations team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time
  • Engaging with different stakeholders remotely– vendors, property owners, local and central cross-functional teams to deliver operational excellence
  • Driving initiatives to increase the overall supply
  • Take and drive decisions across offline demand, Supply, customer experience with the right balance

The  must have‘s:  

  • Ability to engage with different stakeholders and building operational capabilities
  • Executing complex operations and solving problems persistently and at lightning speed
  • Ability to network with hotel owners, corporates and open additional structured channels of
  • demand
  • Team leadership of at least 5 people under management
  • Minimum 5 years of experience in executing operational excellence
  • Strong written and verbal communication skills, proficient in business writing
  • Capable of working in complex environment and multiple projects simultaneously
  • Track record in hospitality sector is a big plus
  • University degree and English fluency
  • We are looking for candidates that live in Germany and are eligible to work in Germany. We don't provide visa sponsorship. 

Read more about OYO Rooms:

We are expanding in Europe and recently launched in the UK market.

OYO is disrupting the global Hotel market with our design, transformation, operational and technology capabilities and our growth rate is pretty exceptional!

The company just raised a $Billion from investors, led by Softbank Vision Fund the $100 Billion Tech fund and we are having strong momentum.. proven by this recent investment from AirBnb 

The conclusion is simple.

 

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to any characteristic protected by law.