Operations Lead (Johor)

Johor Bahru, Johor, Malaysia Full-time

OYO is India's largest branded network of hotels. It's a mobile first hospitality company offering a standardized experience to all its guests. OYO Rooms currently operates in 7000+ hotels across India and South Asia. It is currently present in 170+ cities including Kuala Lumpur in Malaysia.

Job Responsibilities :
● Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes
● Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy
● Rigorous monitoring and performance management of the operations and transformation teams
● Running projects in the hub to deliver superior customer experience
● Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time
● Engaging with different stakeholders remotely– vendors, property owners, local and
central cross functional teams to deliver the best operational excellence
● Driving initiatives to increase the overall SRNs in the hub
● Take and drive decisions across offline demand, Supply, CX with the right balance
● Should have excellent communication and leadership skills to work in a dynamic
environment.
● Driving KAMs to manage owner relationship remotely
 
Requirements:
● 5 Years and Above experience in managing entire operations
● Should be willing to be based in Johor and travel extensively within Johor.
● Team Leader with objective approach towards goal setting and monitoring
● First principle problem solving, analytical skills, data-driven focused decision making
● Good people management, team building, team hiring and program management skills
● Stakeholder management with business development, transformation, design and
internal operations teams
● Strongly inclined to do high quality and impactful work in an dynamic and unstructured environment
● Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
● Experience in early-stage startup environments preferred
● Local geographical area knowledge and able to converse in local is highly preferred
● Qualification: Preferred Graduate/ Diploma