Area General Manager - Madrid

Madrid, Comunidad de Madrid, España Full-time

Location Madrid 

 

Who we are?

Hola! We are OYO.  Nice meeting you!

OYO  is South  Asia’s largest and fastest growing tech company that builds a global hotel chain, founded with a single mission at heart  –to help people find an affordable place to stay on every trip. At OYO, we believe that the affordable hotel industry is broken and there is a need to standardize the inventory and use technology to distribute it.

We are backed by the world ’s top investors such as SoftBank, Sequoia,  Lightspeed, and others.  We partner with asset and home owners, providing travelers  10k+ exclusive hotels across 300+  towns in 10+ countries.

OYO  is now looking to expand its business into Europe, starting in Spain. It is a lifetime opportunity to join a truly global trend and be part of the zero-to-one early team that is building the biggest hospitality chain in Europe. We push ourselves to innovation edge and optimize for your growth and learning. We prefer speed and hustle as it is always Day 0 here. We build a meritocratic culture where best ideas win and diversity is an essential part of the setup. Competitive compensation and the fun-loving environment is waiting for you if you have that fire in the belly.

The Position:

The Area General Manager role will require you to monitor, analyze and improve the efficiency of a portfolio of hotels / properties in an area. Primarily, you will be delivering great customer experience across your portfolio by managing quality, timelines and stakeholders. You will play a 3-way role – as a service champion for guests, a business relationship manager for property owners, and an asset manager for internal stakeholders in OYO.

Responsibilities:  

Drive Business

  • Taking ownership of 10-15 properties to ensure revenue maximization
  • Convert direct Walk-in’s into bookings
  • Maintaining relationship with nearby hotels to manage spillover

Operations

  • Take end-to-end ownership of customer experience across properties in your portfolio
  • Problem-solving for guest and putting in place a process in each property for managing guest queries and requests
  • Audit properties to check for revenue inclusion of both OYO and hotel bookings and help in fraud prevention
  • Inspect properties on a daily basis for proper functioning and adherence to standards
  • Ensure a great customer experience and minimize customer escalations
  • Check inventory of toiletry stocks and place order for replenishment
  • Provide regular inputs to Pricing team about local events

People Management

  • Train hotel staff to improve and own customer experience
  • Manage relations with owners to ensure transformation changes needed on operational basis
  • Customer Retention and Relationship building and Conducting Customer Delight Activities  

The  must have‘s:  

  • Ability to engage with different stakeholders and enable operational efficiency. Ability to network with hotel owners
  • Strong willingness to work on the ground with customers and hotel managers
  • High on ownership and go getter attitude
  • Strong communication and negotiation skills
  • Real-time problem solving. Project management. Capable of working in complex environment and multiple projects simultaneously
  • Data driven and ability to work on MS Excel and PowerPoint
  • Well versed with mobile app-based products
  • 2-3 years of professional background in Hospitality / Travel & Tourism / Hotel Management
  • University degree and English fluency
  • We are looking for candidates that live in Spain and are eligible to work in Spain. We don't provide visa sponsorship. 

Read  more about  OYO Rooms:


Waiting for your ideas career.es@oyorooms.com

Apply for this opening at http://oyorooms.recruiterbox.com/jobs/fk0jmzc?apply=true