Assistant General Manager

Pekanbaru, Riau, Indonesia Full-time

Duties and responsibilities

Operations focused

  • Manage day-to-day operations of various hotels in a cluster and ensure great Guest Experience for   anyone staying in the hotels.
  • Drive profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience.
  • Check regular stock levels & order supplies as needed
  • Ensure all OYO Operational Procedures are followed strictly & promote these.
  • Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.
  • Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, Laundry Unavailability & Shifting.  
  • Have in-depth understanding of Expense Management System & promote adherence to the set policies. 
  • Ensure that Cash Closing & Cash Expenses are properly managed & no delay/leakage occurs.
  • Cross check the daily expenses occurred to ensure the budget guidelines are followed.

Drive business growth

  • Ability to take and drive decisions across offline demand, Supply, CX with the right balance 
  • Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.
  • Manage regulations, community stakeholders and local social and political dynamics 
  • Promote food sales, upgrades & Offline sales. 
  • Take responsibility of the business performance of each hotel.
  • Promote the use of suggestive selling techniques to sell room nights, increase occupancy & food revenue.
  • Ensure quality standards to promote repeat business.

People Management

  • Leadership, problem solving, communication skills to lead and manage a team of property managers as well as Flagship staff 
  • Maintain good relations with the guests and ensure that all they have a flawless stay while they are at the hotel.
  • Take guest calls whenever addressed & ensure outstanding customer care.
  • Respond to guest needs & anticipate their unstated ones.
  • Strong Negotiation and deal closing abilities.