Hotel Operations Manager - Scotland

Edinburgh, Scotland, United Kingdom Full-time

We are seeking dynamic and ambitious hospitality management professionals to join Oyo's expansion in the UK. You will manage a network of hotel partners across Scotland ensuring Oyo's standards across the network. This role will involve travel across your Scottish Region, though can be home based with occasional travel to our regional office in Edinburgh.

What will you do at OYO?

  • Become a trusted partner of your hotels, developing close relations with owners and staff
  • Take full ownership of the guest experience in an OYO hotel
  • Ensure that hotels meet OYO standards through regular audits, investigations, and training
  • Ensure that hotel information is displayed correctly on all online channels
  • Resolve guest queries and issues as they arise
  • Conduct regular reviews with hotel owners and staff, collaborating to further improve the customer experience
  • Ensure that OYO’s technology is deployed effectively in hotels
  • Develop a deep understanding of OYO’s technology and different products
  • Train hotel owners and staff to operate OYO technology precisely and efficiently
  • Understand local needs and issues, and communicate accurately to technology team.
  • Collaborate with technology team to develop new products and features where necessary
  • Ensure that revenue opportunities are maximised for hotels
  • Ensure that OYO is aware of key facts regarding room availability
  • Deliver 100% availability, ensuring repairs and maintenance are conducted immediately
  • Collaborate with revenue management team, providing input on pricing and availability
  • Conduct regular reviews with hotel owners and staff, collaborating to maximise RevPar
  • Collaborate with broader team to ensure that the UK business succeeds, and becomes an “employer-of-choice” for the best talent in the market.

What you will bring to OYO?

  • Clear track record of success in operations and customer service
  • Previous experience in a high growth business – tech-enabled and B2B is preferable but not essential
  • Start-up experience is preferable but not essential
  • Background in hospitality is preferable but not essential
  • Driving Licence Required

Who are we?

OYO is the fastest-growing hotel business in the world.  Founded over 5 years ago, today it is the

trusted partner of over 10,000  hotels in Asia and operates over 400,000  rooms. The business

began in India, where it is now the market leader, and has rapidly expanded to China, UAE,

Malaysia, Indonesia and Nepal.  With Investors including SoftBank, Sequoia and LightSpeed, the

company is now focused on establishing itself in London and the UK.


The UK is one of the most popular international travel destinations in the world, alongside very

strong domestic travel also.  The market dynamics are ideal for OYO – a substantial supply of

unbranded and independent hotels, high online penetration, and huge demand for affordable

accommodation.  OYO is excited to add value to both owners and users, through its unrivaled

technological, pricing and operational expertise.


If you are looking to work for a high-growth, disruptive and technology-led business that is

looking to transform the hospitality industry then OYO is the business for you.  You need to be a

self-starter, who is ambitious, commercial, and collaborative – someone who constantly strives

for improvement, and always looks for growth.


We look forward to you joining our family of OYOpreneurs!

Read more about OYO Rooms:

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to any characteristic protected by law.

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