OTA Operations Specialist

Barcelona, Cataluña, España Full-time

Who we are?

Hola! We are OYO.  Nice meeting you!

OYO  is South Asia’s largest and fastest growing tech company that builds a global hotel chain, founded with a single mission at heart  –to help people find an affordable place to stay on every trip. At OYO, we believe that the affordable hotel industry is broken and there is a need to standardize the inventory and use technology to distribute it.

We are backed by the world ’s top investors such as SoftBank, Sequoia,  Lightspeed, and others. We partner with asset and home owners, providing travelers  10k+ exclusive hotels across 300+ towns in 10+ countries.

OYO  is now looking to expand its business into Europe, starting in Spain. It is a lifetime opportunity to join a truly global trend and be part of the zero-to-one early team that is building the biggest hospitality chain in Europe. We push ourselves to innovation edge and optimize for your growth and learning. We prefer speed and hustle as it is always Day 0 here. We build a meritocratic culture where best ideas win and diversity is an essential part of the setup. Competitive compensation and the fun-loving environment is waiting for you if you have that fire in the belly.

 

Your responsibilities:

  • Create and maintain strong relationships with different OTAs: understand processes to follow to get properties live, keep track on them and make sure different steps are properly followed.
  • Provide OTAs with all the documentation about our hotels and ensure consistency in all the information.
  • Efficiently drive properties from A to Z, taking a process driven approach.
  • Own OTA working flows, maintain them and proactively implement improvements.
  • Manage large data in short periods of time and distribute it efficiently.
  • Responsible for copy writing appealing and atractive content for our properties.
  • Ensure that content is truthful, accurate and that matches OYO quality standards.
  • Attention to detail.
  • Collaborate closely with the relevant stakeholders to build and maintain relationships in Europe, globally and with the HQ in India to make sure that processes and workflows are seamless and efficient.
  • Regular follow up with internal and external stakeholders.
  • Responsibility for getting the online product ready for an entire country within turnaround time.

 

Desired Skills & Experience:

  • 1-2 years of relevant experience in customer service/back office support roles within e-commerce industry (travel industry strongly preferred).
  • Fluent communication and ability to manage multiple tasks and stakeholders.
  • Comfortable with large data sets and able to drive meaningful insights from data.
  • Pro-active, sense of responsibility and can work independently.
  • Accurate and an eye for detail.
  • Team player, enthusiastic, flexible and self-motivated.
  • Fluent in English and Spanish.
  • You already have a work permit to work in Spain.

Read  more about  OYO Rooms:

 

Waiting for your ideas career.es@oyorooms.com

Apply for this opening at http://oyorooms.recruiterbox.com/jobs/fk0jzby?apply=true